30-Person Romanian Family: Unsafe Crib & Hotel Temperature Fix for a 5-Year-Old Baby

Just before the 2024 Chinese New Year, a large Romanian family of 30 kicked off a seven-day tour in Hong Kong. Their ages ranged from 5 to 70, and I immediately knew I'd have to juggle the needs of various age groups throughout the trip.

On the third day, things were going smoothly until I received some unsettling feedback about the accommodations.

A young mother, Ms. Li, who had a 3-year-old, was visibly upset and insisted on changing hotels immediately. She explained that the hotel's baby cot wasn't up to safety standards, and the room's air conditioning was too cold, making her worried about her child catching a chill.

I contacted her immediately, listened carefully to her concerns, and fully understood and supported her decision. To me, nothing is more important than a child's safety and comfort!

I immediately called the hotel manager, firmly requesting a safe baby cot and adjustments to the room's temperature. To ensure the best solution, I also provided alternative options at nearby four-star hotels. I told Ms. Li, "If you're still not comfortable, there are two other four-star hotels nearby. I can arrange a car to take you there, and we'll cover the costs."

That night, I kept checking in with Ms. Li to see how she and her child were doing, hoping they'd have a comfortable night.

Eventually, the hotel replaced the baby cot and fixed the air conditioning. Ms. Li was satisfied with the outcome and decided to stay. The rest of the family appreciated how I handled the situation, and they enjoyed the remainder of the trip together.

A Warm Call from Romania

"They didn't just fix a bed—they saved our cross-continental family bond. When my mother muttered 'I told you Asia was chaotic,' your team produced safety manuals thicker than her borscht recipe book!” – Ms. Li

After the tour, Ms. Li called Asia Odyssey Travel to express her gratitude. "I was impressed with Charles's professionalism and care," she said. "I'll definitely choose Asia Odyssey Travel again and recommend you to my friends." Her words of trust warmed my heart, reminding me that resolving issues is about building trust across languages and cultures.

This experience further motivates me to always put my clients first and address their unexpected needs.

Travel is full of surprises, and I've handled many situations, from rerouting 50+ guests when a Yangtze River cruise was suddenly canceled to arranging private Hakka Tulou stays and calligraphy workshops, and even managing dietary issues for a traveler with gluten allergies in Tibet, working with monks to make special tsampa (roasted barley) snacks.

Asia Odyssey Travel's well-planned itineraries and excellent service give me the confidence to handle any travel request.

It's not just about the itinerary. I also love sharing unique insider tips with my guests. It's one of my specialties! I enjoy introducing visitors to Chinese culture with them, like Cantonese "yum cha" dining etiquette.

I'm always thrilled when they enjoy these little surprises outside the itinerary. It was a real pleasure to meet this 30-member family during my work, making my career even more meaningful and fulfilling!